From Bugs to BEAM

It’s never been really clear to me what’s the difference between a bug report and a feature request. Yes, of course, there are clear cases at the extremes, but there is a huge gray zone with a lot of overlap. And it recently dawned on me that clearing up this gray zone actually surfaces some very significant product opportunities. Both bugs and feature requests point to something missing from the product, and that something actually stands in the way of user success. Both need to be analysed, prioritised, developed and tested. Both come with a price tag. And in the...